Returns and Exchanges
Fig Studio + Shop Return/Exchange Policy
At Fig Studio + Shop we want 100% happy customers. We know this isn’t always the case but we will always do what we can to leave you with a smile! If you aren’t happy with your item(s), we will gladly do an exchange or give you store credit. If you aren’t sure what to do or need assistance, please do not hesitate to contact us at firstname.lastname@example.org and we will happily assist you with your issue. Thanks!
Items can be returned for store credit within 14 days of the date on your packing slip. Items must be shipped back to us by the 14th day in order to be eligible for the credit The return shipping costs are the responsibility of the customer.
Items can be returned for exchange within 14 days of the date on your packing slip. Items must be shipped back to us by the 14th day in order to be eligible for an exchange. Return shipping costs are the responsibility of the customer.
Items that are not returnable:Jewelry
We will be happy to replace any item that you receive in a damaged condition. Simply send us an email at email@example.com and send the item back using the pre-paid shipping label we will send you. Be sure to include the exchange form and packing slip even if you are getting an exact replacement.
What to do:
- To return your product, please package item(s) with original tags attached and include packing slip and return/exchange form.
- Ship the item back using the method of your choice. Please allow 7-10 days for the package to arrive back at our office.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
- If you refund is approved, then it will be processed, and a store credit will be issued under your name in our system. You will receive a confirmation email and code to use online to redeem your store credit when you are ready!
- If your exchange is approved, it will be processed and we will ship out your replacement items within 3-4 days.
All gift items will be treated as regular item returns and must include the order packing slip. If you are having the item shipped to you to be given at a later time, be sure to include the packing slip with the gift. If you are shipping the gift directly to the receiver, we will include the packing slip in their package. The packing slip will never include pricing but please note that the item is a gift in the item notes section at checkout. If you wish to have us wrap the item, we will be happy to do so free of charge.
*Special note: Christmas gift exceptions will be done differently than regular returns. If you are buying something as a Christmas gift, please note it during purchase and we will include a special packing order that will allow the receiver until January 5 OR the 14 day period to send in exchanges. If you forget to note during checkout, just send us an email at firstname.lastname@example.org and we will add a note to your order.
Any further questions or concerns can be sent to email@example.com.